Returns & Exchanges

JAIHO HAIR ACCESSORIES

All hair accessories are FINAL SALE items and are not eligible for returns or exchange.

JAIHO EARRINGS

All earrings are FINAL SALE items and are not eligible for returns or exchange. NO EXCEPTIONS.

SALE ITEMS

All sale items are FINAL SALE items and are not eligible for returns or exchange. NO EXCEPTIONS.

Eligible items that are unworn/unwashed, with all tags attached, & in the original box with all packaging, may be returned back to us for exchange or store credit within 14 days of the day they were delivered to you.

  1. Email us with an order number, reason why you are returning for an exchange or store credit (hair accessories and all earrings are excluded). No shipping charges will be refunded.

  2. We will reply with an RMA number and a return address.

  3. When we receive the return, we will inspect it (up to 3 business days upon receipt) for quality control purposes. If we find the condition of the return is not in resell-able condition, we are not able to authorized the return process. We will mail the product back to you via Canada Post.

  4. For authorized returns in good condition, we will process the exchange with the item you want, or issue you a store credit by email within 5 business days upon receipt.

Please contact us at hello@jaihoaccessories.com for further information.