Terms of service.
PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
The Jaiho Group Ltd. “Terms of Use” govern the use of this website and the purchase of any products from it. The website is owned and operated by Jaiho Group Ltd.
In the context of this website, “we”, “our” and “us” means www.jaihoaccessories.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site.
COPYRIGHT
The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.jaihoaccessories.com. Jaiho Group Ltd. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.jaihoaccessories.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
TRADEMARKS
All trademarks, service marks and trade names of www.jaihoaccessories.com used in the site are trademarks or registered trademarks of Jaiho Group Ltd..
INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that all copyright, designs, the “look and feel” of the Site, trademarks and all other intellectual property and material rights relating to the Content as herein described, including Jaiho Group Ltd.. Software and all HTML and other code contained in this Site, shall remain at all times vested in Jaiho Group Ltd. and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and provincial laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by Jaiho Group Ltd.. and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
CHANGES TO TERMS
We reserve the right to make changes to these Terms of Use at any time should those changes be required for a successful technological and legal operation of this site. You should check these Terms of Use regularly for such changes.
CHANGES TO PRODUCTS AND PRICES
We reserve the right to make changes to the products and prices listed on the site, and to other content of this website, at any time without notice.
While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.
SECURITY & PAYMENT
Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest & most secure payment processing systems in the world.
DUTIES AND TAXES
All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Jaiho Group Ltd.
RESOLVING YOUR CONCERNS
If you have any concerns with, or do not understand, our Terms of Use, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at hello@jaihoaccessories..com and we will respond within 48 hours.
Failed Deliveries | Refused Shipments | Incorrect Address
Your order will normally be shipped via standard post to the address provided. Tracking numbers are sent to your email address as soon as we receive them from our warehouse. If you do not receive a tracking number, please let us know. Use your tracking number to track your package in transit.
Incomplete or incorrect address information is the primary cause of delayed shipments. Check the information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Couriers charges a service fee for address corrections. The customer will be responsible for the payment of additional fees caused by the wrong address information.
DELIVERY OF ITEMS
Jaiho Group Ltd. does not take responsibility for products that are sent to you unregistered. If you would like it sent registered this will be at an additional cost to you.
What does it mean when an item is on Pre-Order?
Popular items may sell out quickly and temporarily be out of stock. This means the items are on their way back to be re-stocked! Yay! But in the meantime, you can reserve your Jaiho selections on pre-order before its gone again! Pre-ordering is a worry-free way to ensure that you will be first in line for the new inventory and the item which you pre-ordered, will be shipped to you as soon as we receive it!
Any additional Items you ordered in the same order as your pre-order item will be shipped out immediately and any pre-orders will be held as a back-order until it arrives.
The pre-ordered items in will automatically ship out as soon as we receive the item in the order which they were placed.
You will be notified via a shipment confirmation email (and a tracking number) once your pre-ordered items have shipped. No need to contact customer support to follow up on a pre-ordered item. We will update you on the status from here on out.
We will do our best to estimate* when pre-ordered items are expected to ship, so visit our website for new updates and new item look outs.
*Shipping dates are subject to change and is not set in stone. We would love to promise the exact shipping dates for you, but there are unforeseen circumstances that may happen (customs, weather conditions, etc). So we greatly appreciate your understanding. But we promise this, you will definitely enjoy your Jaiho Accessories products!
RETURNS AND/OR EXCHANGES
JAIHO HAIR ACCESSORIES
All hair accessories are FINAL SALE items and are not eligible for returns or exchange.
JAIHO EARRINGS
All earrings are FINAL SALE items and are not eligible for returns or exchange. NO EXCEPTIONS.
Eligible items that are unworn/unwashed, with all tags attached, & in the original box with all packaging, may be returned back to us for exchange or store credit within 14 days of the day they were delivered to you.
Email us with an order number, reason why you are returning for an exchange or store credit (hair accessories and all earrings are excluded). No shipping charges will be refunded.
We will reply with an RMA number and a return address.
When we receive the return, we will inspect it (up to 3 business days upon receipt) for quality control purposes. If we find the condition of the return is not in resell-able condition, we are not able to authorized the return process. We will mail the product back to you via Canada Post.
For authorized returns in good condition, we will process the exchange with the item you want, or issue you a store credit by email within 5 business days upon receipt.
Please contact us at hello@jaihoaccessories.com for further information.